The Reasons
The Process
The ROI
THE REASONS
We know changing software providers isn't an easy decision. You've got a lot invested-both financially and operationally-in your current system. Even if you're not completely satisfied with it or, let's face it, even if you HATE your current system, switching to another provider is a big deal.
So, if you need ONE GOOD REASON to switch providers, we understand. We'll give you four. And we'll let our clients do some of the talking.
Pre-Kitting Technology
"We set up our routes the day before based on the VendMAX forecast. With pre-kitting we carry less inventory and can service 30% more machines in the same amount of time"
-Terry Durling, Vendable read the case study
Streamware was the first to introduce pre-kitting and is the only provider with an operator who pre-kits 100% of his routes. Based on actual results of our clients who are pre-kitting, you should be able to:
- Save at least 2 hours per day per driver
- Eliminate 1 in 5 routes -30% route efficiencies
- Operate using vans / smaller trucks
- Experience 90 to 95% accuracy of forecasting
Implementation and Conversion
"Our recent conversion to Streamware in our 19-route Chattanooga facility was completed with minimal problems. The Streamware staff supported our efforts with back of the house expertise and hands on assistance that made the difference. We were up and running with handhelds from Day 1 and without the need for parallel processing."
-Steve Errico, Five Star Food Service
Streamware has been installing its software for more than 10 years. We have the staff, the experience, and the resources to minimize interruption and complete a smooth deployment and training.
- Only supplier with dedicated Implementation Supervisor
- All support is done at Norwood offices -no outsourcing
- Dedicated Quality Assurance Engineer
- Team of seasoned Field Service Consultants
- Processes focused on continually improving implementation
For detailed implementation information see the Process section
Ease of Use
"The VendMAX handheld became the driver's friend really quickly. They bring in more money, which is certainly a big hit around here and our drivers wondered why we waited so long to get them."
-Mike Moore, AA Vending read the case study
No, VendMAX is not a plug-and play product that you and your team will learn in a day. But our engineers have worked hard over many years of improvements to simplify the software and the handheld.
- DataMAX - exception, quick, and drill-down reporting with saved reports that can be run from Desktop shortcuts
- Quick-Views - show financial & inventory information directly from the customer, location, POS (machine or OCS stop) and route screens
- Handheld -More than 1,500 drivers of all ages, experience, and language skills use our handheld with ease every day
- Quick-Links - quickly access data and related files throughout the program. For example, enter a Delivery Sale directly from the Customer Screen or click on a route from the POS (machine or OCS stop) screen
Profitability
"VendMAX paid for itself in just the first year. Our profitability has increased by almost 10% since going with Streamware."
-Bob Zahrt, BYU Vending read the case study
Let's face it-this is what it all comes down to. You're in a business with razor thin margins and every penny counts. VendMAX and DeliveryMAX have cutting-edge features to help bring more revenue to the bottom line, including:
- Pre-kitting
- Dynamic Scheduling
- Remote Monitoring
- DEX/cash accountability tools
THE PROCESS
We have refined our software deployment over the last decade, building in more options, greater flexibility, and improved training processes. While integrating new technologies into a customer's business is never disruption-free, Streamware strives to minimize disruption while maximizing results.
To date, Streamware has enjoyed 100% successful deployments and 100% customer retention. We learn from every deployment and continually improve our processes for our customers' benefit.
Pre-Deployment
Step 1: Site Visit or Customer Conference Call
To ensure our deployment program aligns with your back-office computing environment, route/delivery/warehouse operations, and your machines' audit capabilities, we conduct a site visit or hold a customer Conference Call.
At this time, you will need to select someone from your operation to be the Lead Resource for the installation-the communication link between your company and Streamware.
If a site visit: 1-2 days
Your Streamware Field Consultant will gather critical information about your operation. He or she will interview key managers and employees, review operational procedures, and assess the best way to implement VendMAX and/or DeliveryMAX
If a conference call
During this call, we will fill out a Customer Debriefing Form, which gives our team the information they need to build a custom implementation plan
Step 2: Site Visit or Customer Conference Call
Following the site visit or call, Streamware's Field Consultant will perform a Customer Readiness Review to assess your operation's readiness for installation.
The Field Consultant will determine if the network infrastructure is in place (PC Anywhere, SQL2000 etc.) and whether your Lead VendMAX Resource is ready for training.
Step 3: Statement of Work (SOW) Delivery
One week prior to the commencement of training, Streamware will provide a day-by-day breakdown of each training day. The SOW will specify which resources (people/equipment) will be required for each day and the content of each training session.
Once you sign-off on the SOW, software deployment can begin.
Implementation
The "hand-off" from Sales to Installation
Streamware makes every effort to ease the transfer of knowledge as you move into the implementation process. Your salesperson will host a conference call to introduce you to your Implementation Supervisor. This highly trained and experienced member of our Technical Services team will work hand-in-hand with you during this process. Together, you and the Salesperson will provide knowledge of your company's operation and infrastructure to the Implementation Supervisor.
The Custom Plan
The Implementation Supervisor will work with you to build a customized plan, based on Streamware's proven templates, for a quick and successful implementation. This process includes:
- Oversight of your data conversion--We eliminate many, many headaches for you by converting your database to VendMAX. Streamware has experience converting from every other vending software in the field as well as custom systems. By converting this data, such as the master customer file and product information, we save you significant data entry time and money.
- Step by step guides for gathering information prior to training
- Weekly checks throughout the process for ongoing support and guidance
Training
Streamware's Field Consultants are expert at designing a training program to suit your company's unique requirements, using one of the following training package options:
Fast Start Package: For customers with aggressive implementation goals and a desire for quick ROI. A two-week training module taking place at Streamware and on-site at your operation.
Phased Package: For customers with longer timeframes to achieve their VendMAX implementation goals. A three-week training module is staggered to allow customers to learn, and master, each phase of implementation before the rollout is complete.
To discuss which implemetation is right for you , contact Technical Service Manager Fabrice Tummino at 1-800-765-2545 or by e-mail
THE ROI
Whenever considering a capital investment you always ask, “What’s it going to cost me?” But shouldn’t you also ask, “What’s it costing me to NOT make the investment?”
Our team will work with you and staff to determine the best solution for your organization. We’ll identify problem areas and assess the impact they have on your business. Then, we’ll advise you what you can expect for an ROI for your software investment.
Whether we determine you need a basic paper-based system or a full solution with handhelds and pre-kitting, we will set clear expectations about the investments—time, money, and people—you will need to make.
Our Chief Technology Officer Glenn Butler has analyzed the cost to a vending operator for not switching to the most advanced solution—like VendMAX. He’s also analyzed the potential Return on Investment for making the switch to VendMAX. We think you’ll find both analyses instructive.
Read Glenn Butler's White Paper on ROI
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